FAQ
Frequently Asked Questions
Welcome to Dayjustal. Here are answers to some of the most common questions about our footwear, ordering, shipping, returns, payments, and customer support.
General Questions
What does Dayjustal sell?
We offer a variety of footwear for everyday and active lifestyles. Our selection may include men's sneakers, walking shoes, running shoes, sports and training shoes, casual shoes, leather shoes, dress shoes, and unisex footwear.
How do I find the right size?
Please review the size information and size chart provided on the individual product page before placing your order.
Because sizing can vary between different styles and products, we recommend checking the measurements provided for the specific product you are interested in.
If you are unsure about sizing, contact us before placing your order and provide the product name and size you are considering.
Are your shoes suitable for everyday use?
Our products are selected for different uses, including casual wear, walking, running, sports, training, work, and everyday activities.
Please review the individual product description for information about the intended use, materials, and features of each shoe.
What materials are your shoes made from?
Materials vary by product. Depending on the style, products may include materials such as mesh, canvas, synthetic leather, leather, rubber, and other materials.
Please check the individual product page for the specific materials and features of the product you are interested in.
Orders
How do I place an order?
Select the product you want, choose the available size, color, or other options, and click Add to Cart. When you are ready, proceed to checkout and enter your shipping and payment information.
After your order is submitted, you will receive an order confirmation email.
Can I change or cancel my order?
If you need to change or cancel an order, contact us as soon as possible at help@dayjustal.shop.
We will try to accommodate your request, but an order may not be able to be changed or canceled after it has entered processing or been shipped.
How do I know if my order was received?
After placing your order, you should receive an order confirmation email containing your order number and purchase details.
If you do not see the email, please check your spam, junk, or promotions folder.
If you still cannot find your confirmation, contact our customer support team.
Shipping
Do you offer free shipping?
Shipping options and any available free-shipping offers may vary depending on the product, destination, and current store promotions.
Please review the shipping information shown at checkout for the options available for your order.
How long does shipping take?
Delivery times may vary depending on the product, destination, shipping method, fulfillment location, and carrier.
The estimated delivery timeframe shown during checkout provides the best indication of the expected delivery time for your order.
When will my order ship?
Orders are generally processed after payment has been successfully confirmed.
Processing times may vary depending on product availability, order volume, weekends, holidays, and other circumstances.
You will receive shipping confirmation and tracking information when available.
Which shipping carriers do you use?
Depending on the order and destination, shipments may be handled by different shipping carriers.
The carrier may vary depending on the shipment and fulfillment location.
How can I track my order?
Once your order has shipped, tracking information will be sent to the email address provided during checkout.
You can use the tracking number to check the shipment status with the applicable carrier.
What if my package is delayed?
Delivery dates are estimates and can be affected by carrier delays, weather, holidays, high shipping volumes, or other circumstances outside our control.
If your tracking information shows a delay or you need assistance with your shipment, please contact us at help@dayjustal.shop.
Returns & Refunds
Do you accept returns?
Yes. We offer a 30-day return policy for eligible products.
Items generally need to be unused, unworn, in their original condition, and in the original packaging where applicable.
How do I request a return?
Contact us at:
Please provide your order number and explain why you would like to return the product.
Do not send a product back before receiving return instructions from us.
Can I return shoes that have been worn?
For hygiene and product-condition reasons, worn, used, or damaged footwear may not be eligible for return unless the product is defective, damaged upon arrival, or incorrect.
Please review our Return and Refund Policy for complete details.
What if I received a damaged or incorrect product?
Contact us as soon as possible after receiving your order.
Please provide your order number and, when applicable, photos of the product and packaging. We will review the issue and determine the appropriate resolution.
How long does a refund take?
After we receive and inspect an eligible return, we will notify you whether the refund has been approved.
Approved refunds are issued to the original payment method. Please allow time for refund processing and any additional processing time required by your bank or payment provider.
Payment
What payment methods do you accept?
Available payment methods may include:
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Visa
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Mastercard
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American Express
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Discover
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Shop Pay
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PayPal
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Apple Pay
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Google Pay
Available payment options may vary depending on your device, browser, location, and payment provider.
Is my payment information secure?
Payments are processed through secure payment providers and Shopify's checkout infrastructure.
We do not request or store your complete payment card information through ordinary customer support communications.
Why might my order require additional verification?
For payment security and fraud prevention, certain orders may require additional verification.
We may contact you using the information provided during checkout to confirm order or payment details.
Customer Support
How can I contact Dayjustal?
You can contact us using:
Email: help@dayjustal.shop
Phone: +1 (848) 207-4378
Address:
Dayjustal
301 Blair Rd #113
Avenel, NJ 07001
United States
What information should I provide when contacting support?
For order-related questions, please provide your order number, the email address used for the order, and a brief description of your question or issue.
For product or sizing questions, provide the product name, size, color, or other relevant product information whenever possible.
Still Have Questions?
We're happy to help.
Email: help@dayjustal.shop
Phone: +1 (848) 207-4378
Dayjustal
301 Blair Rd #113
Avenel, NJ 07001
United States
Thank you for choosing Dayjustal.